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SMS CONSENT & COMMUNICATIONS POLICY

Moore Compliance & Community Services LLC

Effective Date: October 18, 2026
Last Updated: October 18, 2026
Website: www.moorecompliancecommunity.com

1. Introduction

Moore Compliance & Community Services LLC (the “Company,” “we,” “us,” or “our”) respects your privacy and is committed to communicating with customers, students, and community members in a responsible and transparent manner.

This SMS Consent & Communications Policy explains how we use text messaging, obtain consent, protect mobile phone information, and allow individuals to manage their communication preferences.

This policy applies only to Moore Compliance & Community Services LLC.

2. SMS Consent

By voluntarily providing your mobile phone number and expressly opting in to receive SMS communications from Moore Compliance & Community Services LLC, you authorize us to send text messages consistent with the consent you provide.

Messages may include:

  • Appointment confirmations and reminders.

  • Free consultation scheduling and updates.

  • CPR, First Aid, AED, and BLS class registration information.

  • American Red Cross, American Heart Association (AHA), or Health & Safety Institute (HSI) course updates, where applicable.

  • Blended learning and online coursework reminders.

  • Training completion and certification notifications.

  • Illinois Notary Public workshop reminders.

  • Notary service appointment updates, where offered.

  • Professional development and educational workshop information.

  • Business development consultation reminders.

  • Payment confirmations, invoices, and payment reminders.

  • Class cancellations, rescheduling, and service changes.

  • Customer service responses and requested information.

Promotional messages about upcoming classes, workshops, services, or special offers will be sent only when you have provided the required marketing consent.

Consent to receive promotional text messages is not a condition of purchasing services, attending classes, or scheduling a consultation.

3. Message Frequency and Charges

Message frequency varies depending on the services you request, your registration activity, and your communication preferences.

Message and data rates may apply according to your mobile carrier and wireless service plan.

Moore Compliance & Community Services LLC is not responsible for charges imposed by your mobile carrier.

4. How to Opt In

You may choose to receive text messages by providing your mobile phone number and selecting an SMS consent option on an applicable website form, booking form, registration form, or other approved enrollment method.

Where required, consent will be obtained through an affirmative action, such as selecting an unchecked checkbox.

We may maintain records of your consent, including the date, method, and scope of your authorization.

Providing a telephone number alone does not constitute consent to receive promotional text messages.

5. How to Opt Out

You may withdraw your consent to receive text messages at any time.

Reply STOP to a text message to opt out.

You may receive one final confirmation message acknowledging your request.

After your opt-out has been processed, we will stop sending messages covered by that request unless you provide new consent or another lawful basis permits a particular communication.

You may also contact us directly to request removal from our text messaging list.

6. Help and Customer Support

If you need assistance with our text messaging program:

Reply HELP to a text message, where supported by our messaging provider.

You may also contact us:

Phone: (866) 274-3289
Text: (708) 249-0898
Email: whaley@moorecompliancecommunity.com

We will make reasonable efforts to respond to communication-related questions promptly.

7. SMS Privacy and Data Protection

We respect the confidentiality of your personal information.

Mobile phone numbers and SMS consent records may be used to:

  • Deliver authorized messages.

  • Manage appointments and registrations.

  • Provide class and workshop updates.

  • Respond to customer service inquiries.

  • Maintain consent and opt-out records.

  • Meet applicable legal and recordkeeping obligations.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

We may use third-party messaging providers to deliver messages on our behalf. These providers may process information as necessary to provide the messaging service.

For additional information about our privacy practices, please review our Privacy Policy.

8. Email Communications

We may also communicate through email regarding:

  • Class registrations and confirmations.

  • Appointment reminders.

  • Educational program information.

  • Training and certification updates.

  • Customer service inquiries.

  • Payment receipts and invoices.

Promotional email communications will include an appropriate method to unsubscribe when required by law.

Opting out of promotional communications does not necessarily prevent us from sending essential transactional or service-related messages through legally permitted channels.

9. Mobile Carrier and Message Delivery

Text message delivery depends on your wireless carrier, device, network coverage, and messag

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